Choosing a subscription
Not sure how many connections you need, or which duration makes sense? Tell us how many people watch at once and we will point you at the right tier.
Support
Customer support
Help with choosing a plan, setting up a device, account questions, troubleshooting and payments. Message us with the specifics and you will get a written answer you can refer back to.
The quickest way to reach us. Written messages work best, because we can send you settings, links and screenshots in reply.
Telephone
The same number as our WhatsApp line. If a call is not answered immediately, send a message and we will pick it up there.
We have not published fixed support hours or a guaranteed response time, because we would rather not promise something we cannot keep consistently. Messages are read and answered by a person.
Customer support
Help with anything from choosing a plan to fixing playback
Tell us what you are trying to do and which device you are using, and we will answer in writing so you have the steps to hand.
Device setup
We can walk you through installing a player and entering your details, step by step, on whichever device you are using.
Account and activation
Questions about your credentials, when your subscription starts, or moving it to a different device.
Playback troubleshooting
Buffering, a channel that will not open, or a guide that has not filled in. Tell us what you see and on which device.
Renewals
Extending a subscription, changing duration, or adding connections at renewal time.
Payment enquiries
Confirming an amount before you pay, or asking about accepted payment methods. We confirm every total in writing first.
The quickest way to reach us. Written messages work best, because we can send you settings, links and screenshots in reply.
Telephone
The same number as our WhatsApp line. If a call is not answered immediately, send a message and we will pick it up there.
How to get a fast, useful answer
Most back-and-forth comes from missing detail. Including these four things in your first message usually saves a whole exchange:
- The device you are using — make, model and roughly how old it is.
- The player app you installed, and its version if you can see it.
- What you expected to happen and what actually happened, including any message on screen.
- Whether the problem affects one channel or all of them, and one device or all of them.
A photo of the screen is often worth more than a description, particularly when a menu is worded differently from our guide.
What not to send us
Never send card numbers, bank details, or passwords for other services — not to us and not to anyone claiming to be us. We do not need them to help you, and we will not ask for them.
Renewals and changes
Message us before your period ends with the duration and the number of connections you want next. Nothing renews automatically and no payment details are stored on this website, which means a renewal is always a deliberate choice rather than a charge you have to notice and cancel.
Ready to explore Marinios IPTV?
Browse the available subscription options, or message our team for help choosing a plan and setting up your device.